The present follow-up survey is based on interviews with 1,016 companies distributed across 21 different services and programmes. The 21 services and programs are divided into four main groups. Group 1 is Loans, group 2 is Grants, group 3 is Programs that offer both financing, advice and networking, while group 4 is Scholarships. It is important to emphasize that Innovation Norway provides advice related to all its services and programs, but there are therefore some services and programs that have advice as part of the program content itself - not just advice related to the case management itself.The services and programs that are not included in the survey account for approximately NOK 700 million. in the scope of commitments and is mainly linked to profiling and internationalisation. In addition, there are a number of network projects that have been omitted from the survey (for example, neither the Arena nor the NCE program is included). The reason why these programs and services are kept out is primarily that the survey system the Customer Effect Surveys are based on is less suitable for these services and programs, and that you have your own effect measurements for these.Innovation Norway was established on 1 January 2004.

The 2011 follow-up survey was conducted by Oxford Research on behalf of Innovation Norway. The survey is part of the customer impact study, and consists of the responses that the companies provided approximately four years after they received support from Innovation Norway. The same companies were interviewed about their project expectations the year after they received the support (pre-survey). The purpose of the customer impact surveys is twofold. Firstly, there is an internal purpose which involves improving and further developing Innovation Norway's operations. Secondly, there is an external purpose which answers the question "what have we gotten in return for the money?".This survey includes 28 of Innovation Norway's services. Compared to the 2010 follow-up survey (26 services), this year's survey includes four new services (Design Consulting, Entrepreneurship, Local Food Programme, and Environmental Technology). The Incubator Grant and Value Creation Programme Food are out of the survey. The latter has been replaced by the Local Food Programme.

The 2012 Follow-up Survey was conducted by Oxford Research on behalf of Innovation Norway as part of their customer impact studies. This survey gathers responses from companies approximately four years after they received support from Innovation Norway. Innovation Norway manages and offers various forms of assistance to companies and entrepreneurs, collectively referred to as services. In 2012, the follow-up survey covered 25 different services, which accounted for 70 percent of the total grants from Innovation Norway in 2012.The Customer Impact Survey of Innovation Norway's engagements has two main purposes: An internal purpose focused on improving and further developing Innovation Norway's operations for their customers. An external purpose aimed at demonstrating to the public that the investments in Innovation Norway's activities have yielded tangible results.

The 2013 follow-up survey was conducted by Oxford Research on behalf of Innovation Norway as part of their customer impact surveys. The pre-survey examines the recipient companies' expectations in the year they received support, while the follow-up survey collects responses from companies approximately four years after receiving support from Innovation Norway. Innovation Norway manages and offers various forms of support to companies and entrepreneurs, collectively referred to as services. In 2013, the follow-up survey covered 22 different services, accounting for 94 percent of Innovation Norway's total grants that year.The Customer Impact Survey from Innovation Norway's engagements has two main purposes: An internal purpose focused on improving and further developing Innovation Norway's operations for their customers. An external purpose aimed at demonstrating to the public that the investments in Innovation Norway's activities have yielded tangible results.

The 2014 pre-survey was conducted by Oxford Research on behalf of Innovation Norway. Innovation Norway offers products and services aimed at developing rural areas, increasing innovation in businesses across the country, and promoting Norwegian industries and Norway as a travel destination. This survey is the first part of the customer impact survey and examines companies the year after they received grants or services from Innovation Norway. Four years later, the companies are reassessed in the follow-up survey. The 2014 pre-survey includes 21 different services.The customer impact survey of Innovation Norway's engagements has two main objectives:An internal objective, which focuses on improving and further developing Innovation Norway's operations in relation to its customers.An external objective, which aims to document to stakeholders that the funds invested in Innovation Norway's activities have yielded results.

The 2014 follow-up survey was conducted by Oxford Research on behalf of Innovation Norway as part of their customer impact surveys. The pre-survey examines the recipient companies' expectations in the year they received support, while the follow-up survey collects responses from companies approximately four years after receiving support from Innovation Norway. Innovation Norway manages and offers various forms of support to companies and entrepreneurs, collectively referred to as services. In 2014, the follow-up survey covered 22 different services, accounting for 93 percent of Innovation Norway's total grants that year.The Customer Impact Survey from Innovation Norway's engagements has two main purposes: An internal purpose focused on improving and further developing Innovation Norway's operations for their customers. An external purpose aimed at demonstrating to the public that the investments in Innovation Norway's activities have yielded tangible results.

The 2015 pre-survey was conducted by Oxford Research on behalf of Innovation Norway. Innovation Norway offers products and services aimed at developing rural areas, increasing innovation in businesses across the country, and promoting Norwegian industries and Norway as a travel destination. This survey is the first part of the customer impact survey and examines companies the year after they received grants or services from Innovation Norway. Four years later, the companies are reassessed in the follow-up survey. The 2015 pre-survey includes 19 different services.The customer impact survey of Innovation Norway's engagements has two main objectives:An internal objective, which focuses on improving and further developing Innovation Norway's operations in relation to its customers.An external objective, which aims to document to stakeholders that the funds invested in Innovation Norway's activities have yielded results.

The 2015 follow-up survey was conducted by Oxford Research on behalf of Innovation Norway as part of their customer impact surveys. The pre-survey examines the recipient companies' expectations in the year they received support, while the follow-up survey collects responses from companies approximately four years after receiving support from Innovation Norway. Innovation Norway manages and offers various forms of support to companies and entrepreneurs, collectively referred to as services. In 2015, the follow-up survey covered 19 different services, accounting for 90 percent of Innovation Norway's total grants that year.The Customer Impact Survey from Innovation Norway's engagements has two main purposes: An internal purpose focused on improving and further developing Innovation Norway's operations for their customers. An external purpose aimed at demonstrating to the public that the investments in Innovation Norway's activities have yielded tangible results.

The 2016 follow-up survey was conducted by Oxford Research on behalf of Innovation Norway as part of their customer impact surveys. The pre-survey examines the recipient companies' expectations in the year they received support, while the follow-up survey collects responses from companies approximately four years after receiving support from Innovation Norway. Innovation Norway manages and offers various forms of support to companies and entrepreneurs, collectively referred to as services. In 2016, the follow-up survey covered 24 different services, accounting for 95 percent of Innovation Norway's total grants that year.The Customer Impact Survey from Innovation Norway's engagements has two main purposes: An internal purpose focused on improving and further developing Innovation Norway's operations for their customers. An external purpose aimed at demonstrating to the public that the investments in Innovation Norway's activities have yielded tangible results.

The 2017 pre-survey was conducted by Oxford Research on behalf of Innovation Norway. Innovation Norway offers products and services aimed at developing rural areas, increasing innovation in businesses across the country, and promoting Norwegian industries and Norway as a travel destination. This survey is the first part of the customer impact survey and examines companies the year after they received grants or services from Innovation Norway. Four years later, the companies are reassessed in the follow-up survey. The 2017 pre-survey includes 29 different services.The customer impact survey of Innovation Norway's engagements has two main objectives:An internal objective, which focuses on improving and further developing Innovation Norway's operations in relation to its customers.An external objective, which aims to document to stakeholders that the funds invested in Innovation Norway's activities have yielded results.