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NOT APPLICABLE

The management system can be aligned with the perception of the project delivered and the construction company's ability to deliver quality through dimensions of quality. This links the perception of the project delivered to the construction company's ability to deliver. Quality dimensions were originally developed to measure customer service quality. However, their potential applications for improving management systems and products in civil construction have not been fully explored. To address this gap, the objective of this study is to use the dimensions of quality framework to evaluate whether the integrated management system supports construction real estate projects, as well as whether these projects are in line with the system. Thirteen dimensions were adapted from studies focused on improved management systems, quality product and customers services, and Brazilian requirements standards for integrated management in civil construction: Performance, Ease of Use, Availability, Reliability, Maintainability, Durability, Conformity, Installation and Direction of Use, Technical Support, User Interface, Environmental Interface, Appearance, and Perceived Quality and Brand Image. To validate the framework as a continuous improvement tool applied to the management system of a construction company, a case study was conducted, and future improvement efforts could be guided. As a result, the construction company's management system was evaluated due to the excellent scores received by the ABC Real Estate Project on all available dimensions of quality, which shows that the company's integrated management is suitable for the construction of this product portfolio.