Organization of the work process in the handling of dengue in a northeastern capital

This study aims to describe the organization of the work process in primary care as a care tool for patients with suspected dengue. The situation of epidemics in 2011 and 2012 imposed the execution of the dengue's contingency plan, elaborated in a participatory manner with Family Health Teams. The organized actions were: qualification of the professionals, service organization and monitoring of dengue cases. The unit served as the main gateway to the population. Were notified, respectively, 677 and 1081 cases in 2011 and 2012, without the register of deaths. Deploying these tools within the public service constitutes a challenge.