Characteristics of citizens who use eConsulta

J Med Internet Res . 2021 May 6. doi: 10.2196/28629. Online ahead of print. Characteristics of citizens and their use of teleconsultation in Primary Care in the Catalan public health system before and during COVID: Retrospective Descriptive Cross-Sectional Study Oscar Solans 1 2 , Josep Vidal-Alaball 3 4 5 , Pasqual Roig Cabo 6 , Núria Mora 7 , Ermengol Coma 7 , Josep Maria Bonet Simó 6 , Eduardo Hermosilla Pérez 7 8 , Francesc Saigí-Rubió 9 10 , Carmen Olmos 1 , Jordi Piera-Jiménez 2 11 12 , Mercè Abizanda González 13 14 , Francesc López Seguí 6 15 PMID: 33970867 DOI: 10.2196/28629 Affiliations 1 Health Department, Catalan Ministry of Health, Barcelona, ES. 2 Digitalization for the Sustainability of the Healthcare System, Sistema de Salut de Catalunya, Barcelona, ES. 3 Health Promotion in Rural Areas Research Group, Gerència Territorial de la Catalunya Central, Institut Català de la Salut, Carrer Pica d'Estats, 36, Sant Fruitós de Bages, ES. 4 Unitat de Suport a la Recerca de la Catalunya Central, Fundació Institut Universitari per a la recerca a l'Atenció Primària de Salut Jordi Gol i Gurina, Sant Fruitós de Bages, ES. 5 Faculty of Medicine, University of Vic - Central University of Catalonia, Vic, ES. 6 Northern Metropolitan Primary Care Directorate, Institut Català de la Salut, Badalona, ES. 7 Primary Care Services Information Systems, Institut Català de la Salut, Barcelona, ES. 8 Jordi Gol i Gurina Primary Health Care Research Institute Foundation, Barcelona, ES. 9 Universitat Oberta de Catalunya, Faculty of Health Sciences, Barcelona, ES. 10 Interdisciplinary Research Group on ICTs, Barcelona, ES. 11 Servei Català de la Salut, Barcelona, ES. 12 Open Evidence Research Group, Universitat Oberta de Catalunya, Barcelona, ES. 13 Health Department, eHealth Unit, Barcelona, ES. 14 Pere Virgili Health Park, Primary Care Management Control, Barcelona, ES. 15 CRES, Pompeu Fabra University, Barcelona, ES.